Half of the travel industry are, or will be, investing in mobile apps, reveals to the World Travel Market Industry Report 2011.
More than 1,000 buyers from WTM’s Meridian Club and exhibitors at the 2011 World Travel Market were asked a series of questions, giving a unique global perspective on what senior executives are thinking about travel on a global scale.
Mobile is arguably one of the key trends for the industry now and in the future. Currently only one in ten (11%) of businesses have developed a mobile application, although a further 38% are committed to launching one in the future. Despite the growth of the mobile industry and launch of new devices, many businesses (32%) admitted they hadn’t given any thought to whether apps would be of benefit to their business.
However, nearly one in five (20%) have decided apps would not be part of their strategy.
Businesses with an app or a commitment to launch one identified bookings as the most important feature, with two-thirds (67%) claiming their app will be transactional.
Despite concerns about roaming charges being a headwind for the take-up and use of apps, more than one-third of businesses (39%) said they would use apps to offer real-time in-resort information.
Furthermore, apps are being designed to keep in contact with the customer after they return from their holiday, with 37% planning to use their app as part of the post-holiday follow-up strategy.
Reed Travel Exhibitions Chairman World Travel Market Fiona Jeffery said: “Mobile apps are part and parcel of most peoples’ everyday lives, and the travel industry’s interest in apps reflects this. The WTM Industry Report suggests that globally, apps will become a key part of how the industry takes bookings, improves the holiday experience and chases repeat custom.”